Returns Policy

Under the Consumer Contracts Regulations you have a right to cancel an order from the time you place your order until 14 days from the day you receive your goods.

Should you wish to cancel your order, please email us at helen@thescentedcandlecompany.co.uk to advise of your intent to cancel your order and wish to return the goods.

Please ensure you return the goods to us unused within 14 days of receipt. The items must be returned in the condition they were received at your own expense. Once received we will either refund you or provide credit at our discretion. All returns must be securely packaged when returned. If the package is lost or stolen you are responsible for claiming compensation from the courier responsible.

Where your order was paid by credit/debit card, a refund can only be issued to the card used to make the original purchase. If it is not possible to refund the original card, we will issue a cheque within 5 working days of receipt of the undamaged goods.  Orders paid for via PayPal will be refunded via PayPal.

Items returned to us that arrive damaged or lost will not be credited.

Goods damaged in transit to you will be refunded or replaced at our discretion.  We will attempt wherever possible to replace broken items, but in the case of glass, which is both fragile and heavy, we may choose to provide a refund instead.

Please inform us of any breakage within three days of receiving the order. Photographic evidence of damage may be required.

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